Today is
Resource Centre
Mt Climbing Bookings - Terms & Conditions

Click here to download the PDF format

Booking Terms and Conditions for Mountain Climbing Via Ferrata
1. Reservations and payments

1.1 Advance reservations for accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities may be made within the calendar year.
1.2 Upon receipt of your booking fee and written request for reservation of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata but subject to availability and at ABCTours’ sole discretion, ABCTours will reserve the available slots for the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities on the selected dates at the price quoted.
1.3 Booking fee and written request for reservation of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities must be made within 5 working days from the date of receipt ofABCTours’ quotation. Your reservation is valid upon ABCTours’ receipt of 100% of the total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities and the reservation has been confirmed in writing by ABCTours, failing which, the reservation and quotation will be automatically cancelled.
1.4 ABCTours’ payment process is as follows:

 

DURATION

PAYMENT AMOUNT

Booking Fee

5 working days from the date of confirmation by ABCTours or 2 days before activity commencement, whichever is earlier.

100% of the total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities

1.5 The price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities is confirmed when the booking fee is paid and ABCTours has confirmed the reservation of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities in writing.

2. Acknowledgement

2.1 ABCTours shall not be held responsible under any circumstances whatsoever including without limitation, unfavourable weather conditions, or in the event any of the Via Ferrata Activities and/ or Packages is cancelled or amended by you at any time on the basis of unfavourable conditions. You agree and are aware that no refund or reimbursements will be made.

3. Cancellation of reservations by ABCTours

3.1 ABCTours reserves the right to change or cancel your reservation in accordance with operating requirements or circumstances beyond its control. For some Via Ferrata Activities to operate successfully, a minimum number of participants are required. Should the number of participants fail to reach the minimum number required, ABCTours reserves the right to cancel your reservations by giving you a minimum of 2 weeks’ notice.
3.2 In the event of Clause 3.1 occurring and if an alternative Via Ferrata Activity is not available or acceptable to you, you will be entitled to either a full refund or transfer to another ABCTours activity / package without payment of any transfer fee. Ifyou select to transfer to another ABCTours activity / package of higher value, the difference in price between the original selected Via Ferrata Activity and the newly selected ABCTours activity / package will be borne byyou.
3.3 If the change or cancellation is due to force majeure events (including without limitation political unrest, war or threat of war, riots, civil strife, closure of airports or ports, industrial disputes, terrorist activity, natural and nuclear disasters, fire, epidemic or health risk, flood, Acts of God, adverse weather conditions or other similar events beyond ABCTours’ control), no refund will be made by ABCTours.
3.4 ABCTours shall not be responsible for the costs of any other travel arrangement affected due to its cancellations or rescheduling of any accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities.

4. Variation of activity / package details and conditions by ABCTours

4.1 ABCTours constantly strives to improve its activities and packages including the accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities. If such improvements can be made, or unforeseen circumstances beyond its control make changes necessary, ABCTours reserves the right to vary itineraries and to substitute accommodation and meals without prior notice to you. No form of compensation will be made by ABCTours.
4.2 ABCTours shall not be responsible for any other travel arrangements affected due to the changes to its activities and packages including the accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities.

 5. Cancellations and changes

5.1 Cancellations of reservation
5.1.1 Notice of cancellation of your selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities must be made in writing to ABCTours.
5.1.2 Once the balance of the total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities has been paid, the said balance paid is nonrefundable upon your cancellation.
5.1.3 Upon cancellation, you shall be liable to pay a fee to cover the estimate of cost and expenses incurred by ABCTours in the terms of the schedule set out hereunder. This is expressed as a percentage of the total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities and is calculated as follows:

PERIOD OF NOTICE
(IN WRITING)

CANCELLA TION FEE

45 to31days

50% of total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities

30 to15 days

 75% of total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities

Less than 14 days

 100% of total price of the selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities

5.1.4 If the reason for cancellation falls within the terms of any holiday insurance policy which you may hold, then any such charges may, subject to the terms of your insurance policy, be refunded to you by your insurance company. You agree to settle any outstanding fees owing to ABCTours prior to making any claim from your insurance company.
5.1.5 If any refund is due to you by ABCTours, all administrative fees, taxes, charges or levies imposed by any government, financial institutions, credit /debit agencies, banks, or their agencies shall be borne by you.
5.2 Change of reservation
5.2.1 Any notice of any changes to your selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activities must be made in writing to ABCTours,
5.2.2 If after your reservation has been confirmed and you wish to change to an alternative date or time slot, transfer your reservation to someone else who satisfies all the conditions applicable to the activity/package or you wish to change to a different accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activity, you may do so provided the alternative selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activity is available. A penalty fee of RM100.00/pax shall be charged for any revision or alteration made to a confirmed reservation. In the event the revision is to an accommodation at Pendant Hut and the Mountain Climbing Via Ferrata activity of a lesser value, ABCTours will not refund you the difference between the price of the original selected and the newly selected accommodation at Pendant Hut and the Mountain Climbing Via Ferrata Activity.

6. Other details and conditions

6.1 ABCTours will require your full details (Full Name, Gender, Passport Number, Nationality, and Date of Birth) latest 1.5 weeks before arrival date. Failure to submit your details in time may jeopardize the application for climbing permit and ABCTours shall not be responsible for such occurrence.
6.2 All medical issues are to be highlighted clearly. You are to advise ABCTours on any medical conditions or physical disability requiring special attention before you make your reservation. If you do not advise ABCTours at this stage, we may refuse to accept your reservation. If the medical conditions /physical disabilities are made known only after the reservation has been confirmed and/or at the point of the activity, you agree that ABCTours reserves the right to refuse you from participating in the selected Via Ferrata Activities without any refund or reimbursement.
6.3 You will be required to present your passport or ID card for verification at the Via Ferrata’s Kinabalu Park office. Sabah Park’s climbers form will not be verified by us if these documents are not presented.
6.4 ABCTours has the right to refuse the via ferrata activity to any one whom we deem unsuitable to do the activity. This could be based on any of the following (but not limited to):
• Medical condition (refer 6.2 above)
• Physical condition when they arrive at 3,280m and again at 3,668m at the meeting point of for the via ferrata
• Weather condition on the mountain
6.5 Please ensure that you start hiking from Timpohon Gate by 8:30am and arrive at Pendant hut by 4pm latest as the mandatory Via Ferrata briefing will start during that time. You are required to be present at Pendant Hut for the mandatory Via Ferrata briefing session between 35 pm. For safety reason, you will not be allowed on the Via Ferrata activity the next day if you miss the briefing session, and any request for reimbursements will not be entertained.
6.6 ABCTours cannot guarantee special meal requests nor will it assume any responsibility or liability if your special meal requirements are not fulfilled.
6.7 You must be aged between 10 to 70 inclusive, less than 100kg, at least 1.3m in height and without any physical disabilities that may restrict your ability to participate in the activity in a safe manner. Notwithstanding the foregoing, ABCTours may, in its absolute discretion, and, in exceptional circumstances, give confirmation of acceptance of a person outside these limits and you shall not dispute or question ABCTours’ decision on this matter.
6.8 There may be occasions where the Via Ferrata’s activity trainer has to make a decision in your best interests or in the best interests of the group participating in the selected Via Ferrata Activities. You agree to comply with the authority and decisions of Via Ferrata staff and the laws of the country in which you are traveling. If you do not so comply or you are not compatible with the general enjoyment and well being of other participants, or you create threats to the safety of the group, or exhibit inappropriate behavior, whether verbal or physical, you agree that ABCTours reserves the right to refuse to let you continue with your selected Via Ferrata Activities without refund or reimbursement. In such cases, you agree to be responsible for your own repatriation and related costs and have no claims against ABCTours.
6.9 You agree to comply with ABCTours rules and regulations relating to any accommodations provided by ABCTours. If you do not so comply and exhibit any inappropriate behavior whether verbal or physical at the accommodations provided by ABCTours, you agree that ABCTours reserves the right to refuse to allow you to continue the remainder of the stay at the said accommodations without any refund or reimbursement. In such cases, you shall be responsible for your own repatriation, cost of alternative accommodation and related costs and have no claims against ABCTours.
6.10 You are strongly recommended to take out comprehensive insurance cover for cancellation, medical expenses, personal accident, personal baggage, money and public liability before reserving any Via Ferrata Activities. You should check that the insurance covers all of the activities that you will be participating in. Some policies exclude certain adventure activities and some policies cover against loss of deposit or cancellation fees from the date of confirmation of your reservation. This should be arranged at the time of reserving the selected Via Ferrata Activities.
6.11 In the event of your withdrawal from the selected Via Ferrata Activities after the commencement as a result of illness or whatsoever reasons, you shall not be entitled to any refunds for any absence in participation from the said activities.
6.12 ABCTours shall not be held responsible under any circumstances whatsoever including without limitation, unfavorable weather conditions, or in the event any of the Via Ferrata Activities is cancelled or amended by you at any time on the basis of unfavorable weather conditions.
6.13 ABCTours reserves the right to change or cancel the activities if the safety of the customers and / or ABCTours staff will be compromised. You agree that no form of compensation will be made by ABCTours.
6.14 ABCTours shall have no liability for any loss, damage, costs, expenses or other claims for compensation arising from instructions supplied or reservations made by you which are incomplete, incorrect, inaccurate, illegible, out of sequence or in the wrong form, or arising from your late arrival or nonarrival or any other fault of yours.